Tupelo Installation Guide Version: 1.0
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6.2 Cannot Detect Pinpad
The below error occurs when the SCR Controller cannot detect the Windcave terminal, when this error
occurs check the connectivity by:
• Check physical cable connection i.e. ensure cable is securely connected both in the PC and rear
of the pinpad
• Unplug the terminal from the PC then reconnect it
• Connect the terminal to a different connection on the PC
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