Ingenico iPP350 - Introduction to the Telium Troubleshooting Guide

Tupelo Installation Guide Version: 1.0
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2 Pre-Installation Checklist
Please ensure you have the following items organized and ready before proceeding further with the
installation:
• Your Windcave provided payment terminal and cables
• Receipt printer if using IPP350, if using Move5000 on-board printer can be used
• A stable broadband internet connection
• Payline username and password to access Windcave online Payment Manager
2.1 System Pre-requisites
The SCR Controller supports the following versions of Microsoft Windows:
• Windows 10 (32-bit/64-bit)
• Windows 8 (32-bit/64-bit)
• Windows 7 (32-bit/64-bit)
Please ensure latest Service Pack updates have been installed and meets the below recommended
minimum hardware requirements:
• Recommended minimum RAM: 1GB
• Recommended minimum CPU: 2.4GHz single core
2.2 Firewall Considerations
2.2.1 Windcave Firewall Considerations
The Windcave SCR Tupelo solution requires access to our UAT host for testing and our SEC host for
production/live traffic. The communication protocols used are HTTPS & TCP.
Test
HTTPS Address: https://uat.windcave.com/scr.aspx Port: 443
TCP Address: uat.windcave.com Port: 65
Production
HTTPS Address: https://sec.windcave.com/scr.aspx Port: 443
TCP Address: scr.windcave.com Port: 65
Access on port 80 is required to browse to our website (www.windcave.com) and download the
installer (.exe). The installer needs to connect to port 443 as it uses SSL encryption to connect to our
server and download application and configuration files.
2.2.2 Paymark NZ Connectivity
For merchants connecting with Paymark NZ Merchant/Terminal Id’s (applicable to New Zealand
Merchants only) there are some additional firewall considerations.
Paymark
Test
TCP Address: 117.120.36.122 Port: 33876
Paymark
Production
TCP Address: 117.120.34.110 (Primary) Port: 33876
TCP Address: 117.120.32.110 (Secondary) Port: 33876
TCP Address: eft6.windcave.com (for RKI only) Port: 61