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Processing A Customer Not Present/Mail Order (CNP) Refund
Press the Menu button once
You will be prompted to key in your Refund Password (For security reasons, you should
change this from the default, please see page 11) Press OK once the password is
entered
Using the keypad enter the long number on the credit card. The terminal will check the
card type and display it on the screen
Using the keypad enter the 4 digit expiry date. If the expiry date appears as 11/12 on the
card, then key in 1112 then press OK
Key in the amount in pence (i.e. 1545 for £15.45) then press OK
The terminal will display that the refund has been accepted
The first receipt the terminal will print is the Merchant copy, retain this and then press OK
to print the Customer copy
The terminal is now ready to take the next transaction
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