Ingenico iWL220 - Terminal Management

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Terminal Management
Following the simple guidelines below can help to get improved performance out of your terminal and minimise the
risk of any faults occurring with the machine.
Do
 Read the 123Send / 123Hire Quick Reference Guide for instructions on how to set up your terminal.
 When you receive your new terminal ensure it is placed on charge for a minimum of 6 hours before you use it.
 Ensure you are familiar with how the terminal works before you commence trading.
 Only use equipment supplied by 123Send / 123Hire.
 If you are experiencing no signal remove the SIM card and wipe with a clean cloth and restart your terminal before
contacting the Technical Helpdesk.
 Remember to complete your Banking Reports at the end of each day. For instructions on how to carry this out refer
to the Banking Reports page in this manual.
 Keep your terminal away from liquids at all times.
 If you only use your terminal sporadically throughout the year then ensure you charge your terminal at least once a
month to ensure battery longevity.
 If you are taking your terminal outside of the UK remember to contact our Customer Service Department on 0800 54
23 123 at least 4 working days before you travel.
 If your terminal is lost report it immediately to our Technical Helpdesk and your payment processing provider. If your
terminal is stolen, please contact the police immediately and report it to our Technical Helpdesk.
 Remember to check our website as we update it with information regarding known issues, special offers and new
products on a regular basis. Visit www.123Send.net.
Don’t
 Attempt to open (with the exception of the battery cover or SIM cover) or carry out any DIY on your terminal as it will
cause a Security Alert which will render the terminal inoperable and you may incur additional costs to repair the
terminal.
 Give out your Supervisor Password to anyone outside of your company
 Use if any of the wires are exposed
 Swap batteries between terminals, unless instructed to do so by our Technical Helpdesk, as this could damage the
software of the terminals
 Attempt to use the SIM card in a mobile phone as you will incur additional costs.
 Swap SIM cards and terminals around as this may result in the terminal failing to connect to the network