Ingenico iWL220 - Page 38

37
Troubleshooting (continued)
ISSUE
SOLUTION
FURTHER ACTION
Terminal unable to print or printing slow
 Check to see if the battery is
showing as charged
 Perform a Battery Reset as
advised on page 28
 Leave the terminal on charge
for a minimum of 6 hours
If these actions do not resolve the issue
contact the Technical Helpdesk on
0800 54 24 123
Terminal not printing
 Open the paper house and
check to see if the Printer Roll
Bar is clean
If these actions do not resolve the issue
contact the Technical Helpdesk on
0800 54 24 123
No network coverage
 Switch off the terminal and
remove the SIM card, wipe
with a clean dry cloth
 Reinsert the SIM card and
switch the terminal on and the
signal bars should appear in
approximately 30 seconds
If these actions do not resolve the issue
contact the Technical Helpdesk on
0800 54 24 123
Terminal displaying ‘NOT READY’
 Ensure you have a minimum
of 4 signal bars on your
terminal
 Press Menu once
 Press F4 for Setup
 The terminal will now connect
to the network and carry out a
download
 Once complete the terminal
will display ‘Ready’
Sometimes you may need to repeat this
process if the download fails. Simply follow the
instructions again. If these actions do not
resolve the issue contact the Technical
Helpdesk on 0800 54 24 123
Security Alert
 Contact the Technical
Helpdesk on 0800 54 24 123
 Your terminal will not function
whilst in this state
N/A
Memory Full
 In order to clear this you must
carry out a Banking Report
If these actions do not resolve the issue
contact the Technical Helpdesk on
0800 54 24 123