Troubleshooting (continued)
Taking Your Terminal Outside Of The UK
If you are planning to use the terminal outside of the UK you need to:
1) Refer to your payment processing provider to ensure that you are able to transact outside of the UK
2) Contact our Customer Service Team on 0800 54 23 123 at least 7 working days before travelling so they can
enable international roaming. There is an additional cost for the set up of this service. Please note we are unable to
configure terminals to work in certain countries.
PLEASE BE AWARE 123SEND / 123HIRE CANNOT BE HELD RESPONSIBLE FOR NETWORK ISSUES.
PLEASE REFER TO YOUR TERMS AND CONDITIONS FOR FURTHER CLARIFICATION.
PLEASE ENSURE YOUR TERMINAL IS SWITCHED OFF AND REMOVE THE BATTERY FROM THE TERMINAL
WHEN ON AN AEROPLANE.
Terminal Displaying ‘Not Ready’
Once every 4 weeks your terminal will dial up to the Terminal Management System (TMS) to update the terminal
software. If at any stage during this process the power or signal strength is reduced then it will be unable to complete
the download. To rectify this you will need to carry out a TMS call. To perform this function, follow the steps below:
Security Alert
If this message is displayed on your terminal please contact the Technical Helpdesk immediately. Do not attempt to
carry out any repairs on the terminal as it will only cause further damage and you maybe liable for any costs of repair.
You will not be able to process any transactions whilst the terminal displays this message.
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