Processing A Chip And PIN Refund
On the Ready screen Press the Menu button once.
You will be prompted to key in your password (For security reasons, you should change
from the default, please see page 9) Press OK once the password is entered.
Insert the Cardholder’s Card into the reader with the chip facing up and towards the
keypad.
Key in the amount in pence (i.e. 1545 for £15.45) then press OK
The terminal will make connection to the payment processing provider’s system to obtain
an Authorisation code. Ensure the card is not removed during this process as it will VOID
the refund
The terminal will print out a receipt which will require the customer’s signature.
Once the terminal has received the authorisation it will prompt you to remove the card.
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