68
NS-48D420NA16 Insignia 48" 1080p 60Hz LED TV
www.insigniaproducts.com
INlink (CEC-compatible) device
One or more
channels do
not display.
• Make sure that the channels are not
blocked. See Setting parental control
levels on page 54.
• Make sure that the channels are not
hidden. The channel may have been
deleted from the channel list. You can
tune to the channel by pressing the
number buttons or you can add the
channel back to the channel list. See
Hiding channels on page 50.
• If you are using a cable or satellite
box, use the remote that came with
that box to change channels.
• Press INPUT and make sure that you
have selected the correct input for the
device or service you are trying to use.
• If you are using an antenna, the digital
channel signal may be low. To check
the digital channel signal strength,
see Checking the digital signal
strength on page 52.
Password is
lost.
•Enter 9999 to access parental
controls, then set a new password.
See Setting or changing the password
on page 52.
Some settings
cannot be
accessed.
• If a setting is grayed, the setting is not
available in the current video input
mode (for example TV mode). Change
to a different video input source. See
Selecting the video input source on
page 35.
TV cabinet
creaks.
• When the TV is in use, the
temperature rises naturally and may
cause the cabinet to expand or
contract which can cause a creaking
noise. This is not a malfunction.
Control
buttons do
not work.
• Make sure that the Button Lock
option is set to Off. See Locking
control buttons on page 56.
• Unplug the power cord, wait a few
seconds, then plug the cord back in
and turn on your TV.
TV keeps
turning off.
• Make sure that the sleep timer is not
turned on. See Setting the sleep timer
on page 59.
A retail
banner is
displayed.
•You selected Store Display Mode
when you ran the Easy Setup wizard.
Run the Easy Setup wizard and select
Home User Mode on the Viewing
Environment screen. See Customizing
TV settings on page 63.
Problem Solution
Problem Solution
My TV is not
displaying the
video from
the connected
CEC device.
• Make sure that the HDMI cable is
connected securely to your TV and
the device.
• Make sure that the device is
connected to your TV with an HDMI
cable.
• Make sure that the device is a CEC
device. See the documentation that
came with the device for more
information.
• Press INPUT and make sure that the
correct video input source is selected.
See Selecting the video input source
on page 35.
• Make sure that the INlink feature is
turned on. See Turning INlink on or off
on page 38.
• Try adjusting the TV picture. See
Adjusting the TV picture on page 44.
My TV is not
playing the
audio from
the connected
CEC device.
• Make sure that the HDMI cable is
connected securely to your TV and
the device.
• Make sure that the device is
connected to your TV with an HDMI
cable.
• Make sure that the device is a CEC
device. See the documentation that
came with the device.
• Make sure that the TV volume is
turned up and not muted.
• Try adjusting the TV sound. See
Adjusting sound settings on page 47.
• Make sure that the TV speakers are
turned on and not muted. See
Adjusting sound settings on page 47.
• Make sure that the INlink feature is
turned on. See Turning INlink on or off
on page 38.
• If you have connected an HDMI CEC
audio receiver, adjust the volume on
the receiver. When your TV detects an
audio receiver, the TV speakers turn
off and sound plays through receiver
speakers only.
• If you are using a home theater
system, sound bar, or external speaker
system, make sure that it is turned on
and is not muted.
• If you are using a home theater
system, sound bar, or external speaker
system, make sure that you have
selected the correct output mode.
• If you are using a home theater
system, sound bar, or external speaker
system and have connected with a
digital optical cable, set the Digital
Audio/SPDIF option on the Audio
menu to PCM. See the Digital
Audio/SPDIF option in Adjusting
sound settings on page 47.
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