Insignia NS-OTRC15SS9 User Manual

www.insigniaproducts.com
16
1.5 Cu. Ft. Over-the-Range Convection Microwave
Troubleshooting
If you have a problem with your microwave, review the following chart for a possible solution. If the microwave still
does not work properly, contact the nearest authorized service center.
Customer service
Call Insignia Customer Service at 1-877-467-4289.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Microwave will not start
The electrical cord is not plugged in. Plug in the electrical cord.
The door is open. Close the door and try again.
The wrong operation is set. Check the instructions and try again.
Arcing or sparking in the
microwave
You are attempting to use incorrect
materials in the microwave.
Use only microwave-safe materials.
You are attempting to use the microwave
when it’s empty.
Do not operate the microwave when it’s
empty.
Spilled food remains in the microwave. Clean the microwave with a wet towel.
Unevenly cooked foods
You are attempting to use incorrect
materials in the microwave.
Use only microwave-safe materials.
The food is not defrosted completely.
Defrost the food completely before
attempting to cook it.
The cooking time or power level is not
adequate to cook the food.
Use the correct cooking time and power
level.
The food is not turned or stirred. Turn or stir the food.
Overcooked foods
The cooking time or power level is not
adequate to cook the food.
Use the correct cooking time and power
level.
Undercooked foods
You are attempting to use incorrect
materials in the microwave.
Use only microwave-safe materials.
The food is not defrosted completely.
Defrost the food completely before
attempting to cook it.
The cooking time or power level is not
adequate to cook the food.
Use the correct cooking time and power
level.
The microwave ventilation ports are
blocked or restricted.
Make sure that the ventilation ports are
not blocked or restricted.
Improper defrosting
You are attempting to use incorrect
materials in the microwave.
Use only microwave-safe materials.
The cooking time or power level is not
adequate to cook the food.
Use the correct cooking time and power
level.
The food is not turned or stirred. Turn or stir the food.
The vent fan turns on by
itself
The fan automatically starts when heat
rises from range surface units or burners
and stays on until the temperature
decreases. This protects the microwave
from excessive temperatures.
Your microwave is operating normally. The
fan cannot be turned off manually during
this time.
The “:” colon on my
display is blinking
This is normal behavior.
The colon blinks to count seconds when
the clock is set.
NS-OTRC15SS9_17-0926_User MAN_V1_ENG.fm Page 16 Friday, February 9, 2018 3:45 PM

Insignia NS-OTRC15SS9 Specifications

General

Brand	Insignia
Model	NS-OTRC15SS9
Category	Microwave Oven
Language	English