Interlogix zerowire ZW-6400 - Troubleshooting Ultrasync Setup

…C... 14 ZeroWire User Guide ..... I.....
1.4 Troubleshooting UltraSync Setup
1.
UltraSync Site Creation fails
Cause
Solution
Settings are entered
incorrectly
Check the serial number on the back of your ZeroWire
panel.
Make sure you have correctly entered the Web Access
Passcode obtained from your dealer.
User Name must be entered with a space between the
first and last name and with correct capitalization.
Make sure your PIN was entered correctly.
2.
Cannot see local Wi Fi access point from smart device, can’t access internet
Cause
Solution
Some 802.11n access points
may not accept 802.11g
connections.
Ensure your Wi Fi access point is able to accept 802.11b
or 802.11g.
Smart device Wi Fi not
enabled.
Enable WiFi on your smart device.
Mobile device has no access
Open a web browser on your mobile device to double
check access.
Try disabling Wi Fi on your device once the ZeroWire is
configured, and using the 3G/4G data connection of your
device with the UltraSync app.
3.
Cannot get IP address
Cause
Solution
The wireless/router may not
be configured for automatic
DHCP or certain security
settings may be enabled.
Check your router settings and try again. In a web
browser, navigate to the router‘s default IP address,
available in the router documentation. Enter the user
name and password for the router, and navigate to
DHCP settings. Enable DHCP.
4.
Configuration setting changes fail
Cause
Solution
Devices are not responding
to inputs
Re-initialize equipment. Power cycle connected
equipment including ZeroWire and customer supplied
router(s).