Chapter 3 — Troubleshooting and Maintaining the PB51
PB51 Mobile Label and Receipt Printer User’s Guide 45
The printer is not
printing with an 802.11
wireless connection.
tVerify that the wireless settings are correct. For
help, see
“Setting Up 802.11 Radio
Communications” on page 28
.
tMake sure the printer has an IP address.
tMake sure the printer is connected to the
network.
tMake sure the printer is in Ready mode.
The printer is not
printing with a
Bluetooth connection.
tRe-establish a Bluetooth connection with the
mobile computer or scanner. For help, see your
mobile computer user’s manual or
“Setting Up
Bluetooth Communications” on page 27
.
tMake sure the mobile computer can print to a
known good printer.
tPrint a Bluetooth testprint page to make sure
that the mobile printer discovered your printer.
For help, see
“Printing a Testprint” on
page 15
.
tMake sure the printer is in Ready mode.
When printing, the
printer is skipping
labels.
Perform a testfeed:
tIn Fingerprint or ESC/P, press the Feed button
for more than 2 seconds.
tIn IPL, open and close the media door and then
press the Feed button.
tMake sure the label gap sensor is clean. For
help, see
“Cleaning the Printer” on page 48 .
Printout is faded or
weak.
tFingerprint users: adjust the media constant/
factor and contrast (-10% to +10%).
tIPL users: adjust the media sensitivity setting (-
10 to +10).
tESC/P users: Adjust the darkness.
tCheck to see if the printhead needs cleaning.
For help, see
“Cleaning the Printer” on
page 48
.
The battery charge is
not lasting as long as it
should.
tCheck the battery date. If the battery is a few
years old, the shortened life may be due to
normal aging.
tReplace the battery.
Printer Problems and Solutions (continued)
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