Chapter 3 — Troubleshooting and Maintaining the PB51
42 PB51 Mobile Label and Receipt Printer User’s Guide
Troubleshooting the PB51
You may have printer operation, print quality, or p rinter
communication problems at some time during the life of the PB51
printer. It is easy to x most of the problems and you will nd
solutions in
“Troubleshooting Printer Problems and Finding
Solutions” on page 44
. If you cannot nd the answer to your
problem, you may need to contact Product Support.
Contacting Product Support
Before you call Intermec Product Support, you may w ant to visit the
Intermec technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request
technical support. If you still need help after vis iting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representati ve in the U.S.A.
or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to
www.intermec.com and click
Contact Us to nd your local Intermec representative.
Before you call Intermec Product Support, make sure you have the
following information ready:
tPrinter serial number
tFirmware type and version
tBluetooth, wireless, or serial port settings
You can nd all of the information listed above in the printer menu
system or on a testprint page.
Understanding Error Messages
Use the following tables to troubleshoot some common error message
you may see display on PB51 screen. Some of the error messages are
specic to the type of rmware you have loaded on your PB51.
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