Chapter 3 — Troubleshoot and Maintain the Printer
28 PR2 and PR3 Mobile Receipt Printer User Manual
Contact Customer Support
If you cannot find the answer to your problem in the
“Troubleshooting” section, you may need to contact customer
support. To search our knowledge base for a solution or to log in to the
Technical Support portal and report a problem, go to
www.hsmcontactsupport.com.
Before you call Product Support, make sure you have this information
ready. You can find all of this information on the printer web pages or
on a test label:
• Printer serial number
• Printer configuration number
• Firmware type and version
• Printer command language
• Wireless or serial port settings
• Installed options
• Media settings
• Ethernet settings
• Bluetooth settings
For our latest contact information, see www.honeywellaidc.com/
locations.
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