iPA ALPHA MUTT - Page 81

Determine Type of Repair
Determine Service Action
No Further Action
Acquire RGA
Acquire RGA
Fix over Phone
Send Parts for Field Repair
Send in Tester for
Service/Repair
If In-Warranty
If Out-of-Warranty
Send Tester to
IPA
®
Facility – IPA
®
Covers Shipping
Send Tester to
IPA
®
Facility –
Customer Covers
Shipping
Tester Serviced,
Sent Back to
Customer – IPA
®
Covers Shipping
Tester Serviced,
Sent Back to
Customer –
Customer Covers
Shipping
If In-Warranty
If Out-of-Warranty
Parts Sent to
Customer – IPA
®
Covers Shipping
Parts Sent to
Customer After
Payment is
Received –
Customer Covers
Shipping **
** Examples of Situations and Parts Not Covered by Out-of-Warranty Service: punctured tires, dented sheet
metal, standard misuse and abuse, worn-out connectors due to excessive use, water/fire damage.
13-3