11
General Troubleshooting
Drainage Hose Troubleshooting
Symptoms Possible Causes Probable Solution
Power cable is plugged in but
power indicator light is not
illuminated.
There is no power coming from
the power supply, or the plug is
not fully inserted.
Check if you have lost power in other
parts of your home. If so, call your
electric provider and wait for power to
restore.
Check whether the outlet or the circuit
has been damaged. If so, try another
outlet.
Check whether the power cord is loose or
not fully inserted. Unplug it and plug it
back in.
Check to make sure the power cord has
not been damaged. If it has, disconnect
the unit and call customer service or an
electrician right away.
Fuse is blown. Replace the fuse.
Dehumidifier will not start. Bucket
full indicator is lit.
Bucket is improperly placed or
removed entirely.
Empty the bucket and replace it
correctly.
Unit can run normally but
dehumidifying will not start.
Humidity is set too high.
Press the – button to lower the humidity
level if you’d like the air to be drier, or
press MODE until CONTINUOUS is
selected for the dehumidifier to run
continuously.
Symptom Possible Causes Probable Solutions
Dehumidifier is not performing
well.
There could be an obstacle
blocking the unit or air vents.
Make sure there are no curtains, clutter,
or furniture blocking the unit.
Air filter needs to be cleaned. Clean the air filter.
The room is not properly sealed.
Make sure all doors, windows, and/or
other openings to outside the room are
closed.
Room temperature is too low.
The best environment for dehumidifying
is a warmer room. If the room is too cold,
the dehumidifier will not work as well.
Make sure the room temperature is above
41°F (5°C).
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