10
Troubleshooting
NOTE: Not all of the listed issues are indicative of a full device malfunction, but this should serve as a guide to help you identify the
causes and possible remedies of any major/minor problems that you might experience. We also address occurrences that may seem
problematic but are actually part of the normal dehumidifying process.
Symptom Possible Causes
Dehumidifier not operating. Controls cannot be set.
Unit is operating in an area where the temperature is
outside of the operating range of 41° – 90°F (5° – 32°C).
Water bucket is full (check for BUCKET FULL light).
Volume level suddenly increases during operation.
Compressor has just turned back on.
Power supply issue.
Unit is placed on uneven floor.
Humidity in the space does not drop.
Area to be dehumidified could be too large and this
dehumidifier may not be powerful enough.
Doors/windows might be open and reducing efficiency.
A device in the room could be producing
vapor/humidity/steam.
The dehumidifying effect seems to be minimal or
non-existent.
Room temperature is too low.
Humidity level may be set incorrectly, or set too high.
If the dehumidifier is operating in a room where the
temperature falls between 41° – 59°F (5° – 15°C), it
will start to automatically defrost itself. During this
time, the compressor will stop working, although the
fan will continue operating at the highest fan speed
setting. Once it finishes defrosting itself, it will resume
normal operation.
Upon first operation, air emitted from the device has
a stale/musty odor.
This particular odor is usually caused by the initial rise
in temperature of the heat exchanger (a necessary part
of the dehumidifying process). This is also common
when the device has been in storage for a period of
time.
Unit makes whirring/clanking noises.
This is normal if the device is being operated on a hard
or wooden floor.
The dehumidifier makes a whooshing noise.
This is normal. The sound is created by the refrigerant
flowing.
General Troubleshooting
Drainage Hose Troubleshooting
Symptom Possible Causes Probable Solution
When using the hose to drain
water, there is still water
appearing in the bucket.
Hose is not firmly tightened on
the drainage nozzle.
Try re-tightening the hose on the
drainage nozzle until it is totally secured.
An obstacle is preventing the
hose from draining properly.
Clear the obstacle from the hose.
The drainage hose is not correctly
installed.
Completely remove drainage hose and
reinstall it, making sure it’s securely
fastened and not blocked in any way.
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