SYMPTOM #4 PROBABLE CAUSE SOLUTION
The On/Off switch is ON, the green 1. Fuel Hopper is empty. 1. Fill Fuel Hopper with Pellets.
light is ON, the orange light is ON and 2. Auger is empty and 2. Let stove run in this condition for 5
the red light flashes but fuel does not needs to be primed with minutes or until pellets start to drop. Turn
feed into firepot. pellets. main power switch to OFF and wait 10
minutes. After 10 minutes, turn main
power switch to ON and wall thermostat to
ON.
3. Auger is "Jammed". 3. Empty Fuel Hopper of Pellets and check
for foreign object in the auger that is
Jamming the auger.
4. 250F (121ºC) high limit 4. Press red reset button on 250F (121ºC)
switch is stuck in the OFF high limit switch. If pellets start to feed, then the
position. stove had overheated and the 250F (121ºC)
switch turned off. If pellets still do not feed,
check continuity across the 250F (121ºC) switch
terminals. If continuous, see Probable
Cause #5 and check all auger circuit wiring
for faulty wires or loose connections.
5. Wires to vacuum switch 5. Turn On/Off switch to Off. Disconnect
are disconnected. Vacuum hose at the connection under
Vacuum hose is plugged combustion blower. Place hose end in
or Vacuum Switch is mouth and create a high suction. Check
faulty. for continuity across the two terminals on
the vacuum switch while maintaining
suction. If no continuity, check vacuum
hose for plug. If vacuum hose is not
plugged, vacuum switch is faulty. Replace
vacuum switch.
6. Dirty, weak or defective 6. If vacuum switch system checks OK,
combustion blower. check the exhaust blower. Vacuum switch
will not turn on if exhaust blower is not
turning and creating proper vacuum. If
exhaust blower does not turn when direct
power is applied, replace exhaust blower
motor.
7. Plugged vent system. 7. Stove is designed so that a plugged vent
system will prevent vacuum switch from
turning ON. Check vent system for plugs.
Clean vent system. Entire stove and vent
system must be cleaned annually.
8. Wiring in stove is faulty 8. Check system wiring and auger motor.
or Auger motor is faulty Connect auger motor to direct AC power.
or damaged. If motor does not turn, motor is defective,
replace.
SYMPTOM #5 PROBABLE CAUSE SOLUTION
Stove burns normally during the 12
minute Startup Cycle. After the 12
minutes, however, the fuel stops
feeding and the green Status light
flashes once every 2 seconds.
1. Stove is not warming up
sufficiently within the 12
minutes.
1. See Section X: Electrical System
Information in this manual. Specifically,
refer to Program Selection Information and
Control Board Program Parameters Table.
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