Part No. 960-000193R_Rev. A © 2017 JCM American Corporation
GEN5™ Printer JCM® Training Overview September, 2017
ERROR CONDITIONS
Table 8 Error Conditions
Error Error Description Resolution
Paper Out
Results when the Printer does not detect Paper
present.
Load a new Paper Stack.
Temperature
Results when the Printer is operating outside of
its allowable temperature range.
If the Printer is operating in an environment
where the ambient temperature is roughly room
temperature, this error would most likely be due
to a hardware problem.
The Printer will automatically
resume operation after the
detected head temperature
falls within range.
Voltage
Results if the Printer detects a Power Supply
Voltage (+21VDC to +25VDC) outside its
allowable range. This error could be due to a
poor cable connection.
The Printer will automatically
resume operation after the
Power Supply is detected to
be within range.
Print Head
Results when the Printer senses an internal
error due to connectivity or an interfacing
problem with the Thermal Print Head. This error
could be due to a cable problem between the
Main Controller Board and the Printer engine.
The Printer will remain in this
error state until the power is
cycled or the Unit is reset.
If the problem persists, the
Printer will require service.
Missing Black
Index Mark
Results if the black Index Mark is not detected
within approximately 10" of paper feeding or
printing. This error indicates the presence of the
wrong kind of paper in the Printer, or that the
paper was inserted in the wrong direction (so
that the black Index Mark is rotated 180
degrees).
Reload paper in proper
orientation.
Paper Jam
Results when the Printer detects an error in the
Paper Path.
Open the Printer Head and
inspect the Paper Path for a
Jammed Ticket.
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