Part No. 960-000193R_Rev. A © 2017 JCM American Corporation
September, 2017 JCM® Training Overview GEN5™ Printer
CLEANING PROCEDURES
Regular cleaning of the GEN5 Printer Unit will help promote optimum printer
performance. Indications that the Printer may require cleaning include:
• Frequent paper jams
• Partial print output
• Light print quality
The JCM Printer Cleaning Kit (P/N 350-00292-100) is recommended for best
results cleaning the GEN5 Printer. The Cleaning Kit (Figure 3) includes Alco-
hol Wipes, Cleaning Swabs, and feed-through Cleaning Cards.
To clean the GEN5 Printer, use the following procedure:
1. Press the Lid Latch (refer to Figure 2 c on page 4) to open the Printer Lid.
2. Use a cleaning swab dampened with Isopropyl Alcohol to wipe clean the following
Sensors (refer to Figure 4 on page 6):
• Printer Tray Sensor (Figure 4
a)
• Ticket Low Sensor (Figure 4
b)
• Lid Open Sensor (Figure 4
d)
• Ticket Taken Sensor (Figure 4
e)
3. Use non-flammable Compressed Air to clean the Paper Out (Index Mark) Sensor
(refer to Figure 4 c on page 6).
Table 2 GEN5 Printer Sensor Cleaning Methods
Symbol Sensor Type Cleaning Method
a Printer Tray (Drawer Open) Wipe clean with an alcohol swab.
b Ticket Low (Paper Low) Wipe clean with an alcohol swab.
c Paper Out (Index Mark) Blow clean with compressed air.
d Lid Open Wipe clean with an alcohol swab.
e Ticket Taken Sensor Wipe clean with an alcohol swab.
NOTE: JCM strongly recommends a thorough cleaning of the GEN5 Printer at least
once per year. Additional cleanings may be indicated, depending on environmental
conditions where the GEN5 Printer is installed (e.g., smoke-filled or dusty
environments).
Figure 3 JCM Printer Cleaning Kit (P/N 350-00292-100)
NOTE: GEN5 Printer Sensor Cleaning Methods are listed in Table 2 below. Refer to
Figure 4 on the following page for Sensor locations.
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