10 – English
8009-124
Delivery Procedures
To Our Dealers
A well performed delivery service is the first step
towards a functioning after-sales market. An after-
sales market that functions benefits everyone:
• The customer will be satisfied with his machine.
He/she knows where to turn in order to get help
if problems arise.
• You gain a regular customer, who recommends
you and your company to other prospective
customers.
• In this way, together we build our brand, and
assume joint responsibility for our products and
our customers.
Be thorough with the paper work.
Fill in the guarantee and delivery documents etc.
and ensure that the customer gets the right oper-
ator’s manual for their machine.
Organise a customer register so that in the future,
you can see which machine the customer owns, as
well as the appropriate serial numbers. The register
is of benefit when you order spare parts and during
future marketing activities.
In conjunction with the delivery, you shall also give
the customer the information required to handle
and maintain their machine in a safe manner.
Remember in particular to inform the customer
about:
• Safety regulations.
• Manoeuvre controls. Emphasise that one must
not push in the back lock on the FR 13 and FR
2111 when putting the rider into neutral (start
lock function).
• Checking oil levels. Topping up oil and the type
of oil required.
• First oil change after the running in period.
• The need and benefit of following the service
schedule and leaving their machine for regular
service.
• Which fuel is to be used.
• Mowing tips to attain good results. Application
areas for mulching.
• The accessories available for the customer’s
type of machine.
• Guarantee rules.
• Your company and whom the customer should
approach if problems arise.
Packaging and Unpacking
The machine is normally packed using special
packaging when delivered from the factory. This
packaging is comprised of a wood base with a
strong cardboard top section, all held together with
plastic wrapping.
The base is fitted with pallet feet and the goods can
be handled with a normal forklift truck from the long
side. In order to keep the goods as flat as possible,
two people ought to help the truck driver. Lift and
then drive the truck carefully.
Break the plastic wrapping and remove the card-
board packaging.
The machine then stands on the base with the
brakes on and secured by wood blocks.
Check that the machine has not been damaged
during transit when the packaging is opened. Any
damage should be reported to the transport com-
pany as per routine.
The packaging shall not be returned.
Packed Components
The following components are contained in the
transport box:
Number Component
1 pc Steering wheel with steering rod
1 pc Allen screw, steering rod
1 pc Lock nuts, steering column
2 pcs Support roller (mulching machines)
6 pcs Battery plugs
1 pc Operator’s Manual
1 pc Operating and Maintenance
Instructions, Briggs & Stratton
4 pcs Wheels (certain markets)
WARNING!
Handle the transport box care-
fully. Keep the goods as flat as
possible. Use long forks to lift
from the short side.
Lifts from the short side, see illustration, require
long pallet forks.
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