Juniper CTP2000 Series User Manual

To obtain the most current version of all Juniper Networks
®
technical documentation,
see the product documentation page on the Juniper Networks website at
https://www.juniper.net/documentation/.
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance
Center (JTAC). If you are a customer with an active J-Care or JNASC support contract,
or are covered under warranty, and need post-sales technical support, you can access
our tools and resources online or open a case with JTAC.
•
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
https://www.juniper.net/customers/support/downloads/7100059-EN.pdf.
•
Product warranties—For product warranty information, visit
https://www.juniper.net/support/warranty/.
•
JTAC hours of operation—The JTAC centers have resources available 24 hours a day,
7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with the
following features:
•
Find CSC offerings: https://www.juniper.net/customers/support/
•
Search for known bugs: http://www2.juniper.net/kb/
•
Find product documentation: https://www.juniper.net/documentation/
•
Find solutions and answer questions using our Knowledge Base: https://kb.juniper.net/
•
Download the latest versions of software and review release notes:
https://www.juniper.net/customers/csc/software/
•
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
•
Join and participate in the Juniper Networks Community Forum:
https://www.juniper.net/company/communities/
•
Open a case online in the CSC Case Management tool: https://www.juniper.net/cm/
To verify service entitlement by product serial number, use our Serial Number Entitlement
(SNE) Tool: https://tools.juniper.net/SerialNumberEntitlementSearch/
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
•
Use the Case Management tool in the CSC at https://www.juniper.net/cm/.
•
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
Copyright © 2019, Juniper Networks, Inc.26
CTP2000 Series Platform Quick Start

Juniper CTP2000 Series Specifications

General

Brand	Juniper
Model	CTP2000 Series
Category	Network Hardware
Language	English