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7 Troubleshooting
7 Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the milk
is frothed or milk
sprays out of the fine
foam frother.
The fine foam frother is
dirty.
T Clean the fine foam frother (see Chap-
ter 5 ‘Maintenance – Cleaning the fine
foam frother’).
T Dismantle and rinse the fine foam
frother (see Chapter 5 ‘Maintenance –
Dismantling and rinsing the fine foam
frother’).
Coffee only comes out
in drips when it is being
prepared.
The coffee is ground too
finely and obstructs the
system.
T Set the grinder to a coarser setting
(see Chapter 2 ‘Preparation – Adjusting
the grinder’).
The water hardness may
not have been correctly
set.
T Perform descaling (see Chapter 5
‘Maintenance – Descaling the machine ’).
FILL TANK is
displayed although the
water tank is full.
The water tank float is
trapped.
T Descale the water tank (see Chapter 5
‘Maintenance – Descaling the water
tank’).
Grinder is making a very
loud noise.
There are foreign objects
in the grinder.
T Contact customer support in your
country (see Chapter 11 ‘JURA contact
details/ Legal information’).
ERROR2 or ERROR5
is displayed.
If the machine has been
exposed to the cold for a
long period of time,
heating may be disabled
for safety reasons.
T Warm the machine at room tempera-
ture.
Other
ERROR mes-
sages are displayed.
–
T Switch the machine off with the On/Off
button Q. Contact customer support in
your country (see Chapter 11 ‘JURA contact
details/ Legal information’).
E If you were unable to solve the problem, contact customer
support in your country (see Chapter 11 ‘JURA contact details/
Legal information’).
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General
Weight and Dimensions
