Getting Starte
 
E-Plex Advanced ACS User’s Guide 
PKG 3114 0106  2–15
 
Windows XP vs. Palm HotSync vs. E-Plex Advanced ACS 
Software Compatibility 
When using the E-Plex Advanced ACS Software with certain Windows XP PCs, a software 
compatibility problem exists if older versions of the Palm Desktop OS and its HotSync 
Manager are installed. For example, in some XP PCs with Palm Desktop OS 4.x and 
HotSync Manager 4.x, you may experience problems HotSyncing your M-Unit. If you 
encounter this compatibility problem with your XP PC and Palm Desktop, follow the steps 
below to resolve it. 
Important: Before you download the updates, you must have already installed on your XP 
PC Palm Desktop OS 4.x or higher. You must download the newer Palm Desktop 4.1.4E 
upgrade from the Palm website, irrespective of what model of Palm PDA you currently 
have. 
Complete the following steps to resolve the compatibility issue: 
1.  Go to the following download page of the Palm website: 
http://www.palm.com/us/support/downloads/windesk414e.html 
2.  Scroll the page all the way to the bottom and click on the following link: 
1.  Ready to download? Begin here. (42MB file) 
3.  Follow the on-screen download instructions to upgrade your current Palm Desktop and 
HotSync Manger to the newer Palm Desktop 4.1.4E and HotSync Manager 6.0.1. 
The next time you HotSync the E-Plex Advanced ACS software between your XP PC and M-
Unit, your PC and M-Unit will successfully upload and download data. 
Entering Customer Key Information Into the M-Unit 
Before you can transfer files to the lock, you must complete the registration of the M-Unit.  
1.  On the M-Unit, tap the E-Plex ACS icon. The M-Unit prompts you to set the Customer 
Key before you can continue.