Service 5
Keysight E3631A Service Guide 109
Types of Service Available
If your power supply fails within 3 years of original purchase, Keysight
Technologies will repair or replace it free of charge. If your unit fails after your
3-year warranty expires, Keysight will repair or replace it at a very competitive
price. Keysight will make the decision locally whether to repair or replace your
unit.
Standard Repair Service (worldwide)
Contact your nearest Keysight Technologies Service Center. They will arrange to
have your power supply repaired or replaced.
Express Exchange (U.S.A. only)
You can receive a replacement Keysight E3631A via overnight shipment for low
downtime.
1 Call 1-800-258-5165 and ask for "Express Exchange."
– You will be asked for your shipping address and a credit card number to
guarantee return of your failed power supply.
– If you do not return your failed power supply within 45 days, your credit
card will be billed for a new Keysight E3631A.
– If you choose not to supply a credit card number, you will be asked to send
your failed unit to a designated Keysight Service Center. After the failed
unit is received, Keysight will send your replacement unit.
2 Keysight Technologies will immediately send a replacement Keysight E3631A
to you via overnight shipment.
– The replacement unit will have a different serial number than your failed
unit.
– If you cannot accept a new serial number for the replacement unit, use the
Standard Repair Service option described above.
– If your failed unit was "in-warranty", your replacement unit continues the
original 3-year warranty period. You will not be billed for the replacement
unit as long as the failed unit is received by Keysight Technologies.
– If your 3-year warranty has expired, Keysight will bill you for the Keysight
E3631A exchange price - less than a new unit price. Keysight warrants
exchange units against defects for 90 days.
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