Service 2
Keysight E3632A Service Guide 61
Types of Service Available
If your power supply fails within three years of original purchase, Keysight will
repair or replace it free of charge. If your unit fails after your three year’s warranty
expires, Keysight will repair or replace it at a very competitive price. Keysight will
make the decision locally whether to repair or replace your unit.
Standard repair service (worldwide)
Contact your nearest Keysight Service Center. They will arrange to have your
power supply repaired or replaced.
Repacking for Shipment
For the Express Exchange Service described on the previous page, return your
failed Keysight E3632A to the designated Keysight Service Center using the
shipping carton of the exchange unit. A shipping label will be supplied. Keysight
will notify you when your failed unit has been received.
If the instrument is to be shipped to Keysight for service or repair, be sure to:
– Attach a tag to the power supply identifying the owner and indicating the
required service or repair. Include the instrument model number and full serial
number.
– Place the power supply in its original container with appropriate packaging
material.
– Secure the container with strong tape or metal bands.
If the original shipping container is not available, place your unit in a container
which will ensure at least 4 inches of compressible packaging material around all
sides for the power supply. Use static-free packaging materials to avoid additional
damage to your unit.
Keysight recommends that you always insure shipments.
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