General FAQ
Warm Tips: For any product issues, please feel free to contact us anytime for
technical support.
1. What to do if the dash cam does not turn on anymore?
➀Check if the indicator light on the car charger turns on when your dash cam is
plugged in.
➁ If it does not turn on, plug the dash cam into another cigarette lighter or USB
port for about one hour to see if it finally turns on.
➂ If your issue remains, kindly contact customer service for further help.
2. What to do if the dash cam keeps turning on and off automatically?
➀ Remove the memory card and then use a USB charger to check if the dash cam
turns on normally.
➁ If so, turn off your dash cam and charge it in with the original 5V car charger for
about one hour, then turn it on manually to see if it works normally.
➂ If your issue remains, restore your dash cam to the factory settings or contact
customer service for further technical support.
3. What to do if the dash cam does not hold a charge anymore?
➀ Make sure you plug in your dash cam with the original charger.
➁ Plug in your dash cam with a USB charging cable to check if it holds a charge
normally.
➂ If the camera still does not hold a charge with the USB cable, kindly contact
customer service for further help.
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