5. What to do if the camera Wifi is not connected?
➀ Check if your dash cam enters Wifi mode and displays the Wifi information after you turned on
Wifi.
Warm tip: Do not exit the Wifi screen, otherwise, the camera Wifi will be disconnected.
➁ If so, check if the camera Wifi appears in your phone’s Wifi list.
➂ If the camera does not enter Wifi mode or if you do not find the Wifi SSID in your phone’s Wifi
list, kindly contact customer service for further help.
6. What to do if the dash cam displays “Slow Card” or “Please Insert Card”?
➀ Use the correct memory card according to the user manual, such as a U3 memory card or
higher.
➁ Remember to format the card on the computer first and then in the dash cam before using it.
➂ If your issue remains, kindly contact customer service for further help.
7. What to do if the dash cam stops recording?
➀ Ensure that the memory card has enough available storage and is not full. We recommend
customers format the card every two months for better performance. You can also replace it
with a new one after using it for a long period of time.
➁ Check the power supply and connections to ensure that the dash cam is receiving constant power.
➂ Keep the dash cam out of direct sunlight and extreme temperatures.
➃ Make sure you enabled Loop recording. Otherwise, the dash cam will stop recording when the
card is full.
➄ If your issue remains, kindly contact customer service for further help.
8. What to do if the rear camera does not show up on the screen?
➀ Make sure the rear camera is connected to the rear camera extension cable properly before
plugging it into the dash cam.
➁ Reconnect the rear camera to the extension cable a couple of times to make sure it's
connected tightly.
➂ Make sure the dash cam is plugged into the car charger properly.
➃ Reset your device to see if it makes a difference.
➄ If your issue remains, kindly contact customer service for further help.
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