11. General FAQs
Warm Tip: For any product issues, please feel free to contact us anytime for technical support.
1. What to do if the dash cam does not turn on anymore?
➀ Check if the indicator light on the car charger turns on when your dash cam is plugged in.
➁ If it does not turn on, plug the dash cam into another cigarette lighter or USB port for about one
hour to see if it finally turns on.
➂ If your issue remains, kindly contact customer service for further help.
2. What to do if the dash cam keeps turning on and off automatically?
➀ Remove the memory card and plug in your dash cam with a USB cable to see if turns on automatically.
➁ If so, turn it off, then charge it with the original 5V car charger for about one hour. After charging,
turn it on manually to see check if it works properly.
➂ If your issue remains, restore your dash cam to the factory settings or contact customer service
for further help.
3. What to do if the dash cam does not take charge anymore?
➀ Make sure you plug in your dash cam with the original car charger.
➁ Plug in your dash cam with a USB charging cable to check if it takes charge properly.
➂ If the camera still does not take charge with the USB cable, kindly contact customer service for
further help.
4. What to do if you can't connect the Kingslim APP to your dash cam?
➀ Make sure you have installed the up-to-date Kingslim APP on your phone.
➁ Make sure you have connected the camera’s Wifi successfully before connecting the app.
➂ Do not exit the Wifi screen during the connection process.
➃ If your issue remains, kindly contact customer service for further help.
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