4-2
Troubleshooting
Resolving Operator Panel Error Messages
Refer to the following table to resolve errors reported on the operator panel.
If the error persists, contact KODAK Service and Support.
Error Message Description or Cause Possible Solution
Paper Empty The paper is empty or is not installed correctly. Load (or reload) the paper (see page 1-8).
Ribbon Empty The ribbon is empty, is not loaded, or is stuck
to the paper.
Load (or reload) the ribbon (see page 1-6).
Incorrect Ribbon The printer could not read the bar code on the
ribbon or the wrong size is installed.
Check that the ribbon has a bar code and/or
replace it with the correct size (see page 1-6).
Cover Open The top cover is open. Make sure the top cover is securely closed.
Paper Cover Open The paper cover is open. Make sure the paper cover is securely closed.
Paper Jam XX The paper is jammed. Clear the paper jam (see page 4-3) then
reload the paper. If the error persists, turn the
printer off then on again.
Sensor Error XX The printer has a specific problem that may
require service.
Turn the printer off. After 10 or more seconds,
turn on the printer. If, after warming up, the
error persists, contact KODAK Service and
Support. Have available:
• Error code number (XX.YY.ZZ).
• Printer model number and serial number
(shown on the printer data plate).
Mecha Error XX
Control Error XX
Initializing The printer is preparing to print. Wait for printing to start.
Cooling The printer is too hot to print. Wait for the printer to complete cooling.
Ready Loading The printer is preparing to load paper. No action is necessary.
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