Troubleshooting
4-5
Recovering from a Power Interruption
If the printer loses power while printing, the printer stops with
the thermal print head positioned against the platen roller. The
platen roller could become damaged if the thermal print head
is left in this position.
If a power outage occurs:
1. Open the top cover immediately to release the pressure on the platen
roller. Leave the top cover open until power is restored.
2. When power is restored, restart the printer by following the procedure
for “Clearing a Paper Jam” on page 4-3.
3. Send your print job again.
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