Calibrating the Printer
3-9
Resolving Calibration Error Messages
Refer to the following table to resolve errors reported during the printer
calibration process. If the problem persists, contact your Kodak
representative for service.
Error Message Possible Cause Action
The printer is off-line. The Operator Control Panel is being
used.
• Exit out of the Operator Control
Panel.
• Restart the calibration process.
The printer’s door is open. The printer cover is open.
• Be sure the printer cover is
closed securely.
The printer is out of ribbon. The printer is out of ribbon or the ribbon
is loaded improperly.
• Check that there is ribbon in the
printer.
• Check that ribbon is loaded
properly. See “Loading the
Ribbon” on page 1-6.
The printer is out of paper. The printer is out of paper or the paper is
loaded improperly.
• Check that there is paper in the
printer.
• Check that paper is loaded
properly. See “Loading the
Paper” on page 1-2.
The printer’s paper is jammed. There is a paper jam.
• Clear the paper jam.
• Check that paper is loaded
properly. See “Loading the
Paper” on page 1-2.
The printer’s cutter is jammed. The cutter did not move completely to
one side.
• Turn the printer off.
• Check the paper path for a jam.
• Turn the printer on.
The printer’s ribbon failed to
advance.
The printer could not advance the ribbon
to the appropriate patch color.
• Check that the ribbon is loaded
properly. See “Loading the
Ribbon” on page 1-6.
• Turn the printer off, then on.
Invalid ribbon barcode type has
been read.
The printer could not read the barcode
on the ribbon.
• Check that the ribbon has a
barcode on it. Replace the
ribbon, if necessary.
• Check that ribbon is loaded
properly. See “Loading the
Ribbon” on page 1-6.
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