6-4 A-61651 December 2009
Indicators — the following provides a listing of the 7-segment display and
LED indicators.
Upgrading software Kodak frequently updates drivers and firmware to correct issues and add new
features. If you are having error codes (Ex), you should upgrade to the latest
driver before contacting Service. Go to: www.Kodak.com/go/disupport, access
i4000 Software and Drivers and download the most recent upgrade.
Contacting Service 1. Visit www.Kodak.com/go/disupport to obtain the most current phone
number for your country.
2. When calling, please have the following information ready:
• A description of your problem.
• The scanner model and serial number.
• Computer configuration.
• Scanning application you are using.
7-segment
display
LED indicator Explanation
U1 Red Check the imaging guides
U2 Red Ink cartridge missing
U3 Red Document too long
U4 Future use
U5 Red Operation timeout, USB cable has been
disconnected while the scanner was
running, etc.
U6 Red Scanner cover open
U7 Red
• Too much paper is in the input elevator
• The feed module is not inserted properly
U8 Green flash Multifeed pause
U8 Red Multifeed stop
U9 Red Document jam or the paper path is blocked
E codes Red flash
• Be sure all cables are connected properly
• Turn power off and then on again
If problem persists, call Service.
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