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29. Troubleshooting
ERGO does not turn on.
Ensure you have power connected and ERGO is turned on using the power switch on the rear of the unit. Remember
the power can be provided using the supplied power adaptor or from a Firewire port (must be 6-pin or 9-pin)
Most likely you are using a 4 pin (mini) FireWire port. These FW ports are commonly found on PC laptops. You need a
standard 6 pin FW port in order to power ERGO. The 2 pins that are missing are the pins that carry power. The
FireWire port is not supplying enough power for ERGO (can be caused by having multiple Firewire devices connected).
Use the 12VDC power adapter to power up ERGO, and of course check the wall socket is operational.
You do not have, or cannot find the driver for ERGO.
Please download the latest drivers for your operating system from www.krksys.com.
Your computer does not have a 6 pin FireWire port on it.
If you have a 9-pin port you will need to purchase a 9-pin to 6-pin cable in order to use with ERGO. Please ensure you
buy a high quality cable from a well known brand as these are usually built to the 1394 specification and are more
reliable than cheap alternatives.
Your computer doesn’t have a FireWire adapter at all.
In most cases, a FireWire interface can be easily added to a computer. For laptops, you need to look for either a
PCMCIA or ExpressCard based adapter (which one to use depends on the card slot your computer is equipped with).
For desktops, you should use an add-in PCI FireWire card. Please do not use a USB-to-FireWire adapter cable because
it will severely degrade performance. Also avoid cards with multiple interface types as this can also affect
performance.
You are experiencing noise in audio recordings / playback.
This can be many things. Do you hear noise even when there’s no software playback? If so, then the cause is likely a
ground loop (especially if it goes away when running the computer on battery power). Please consult a qualified
electrician if you believe you have grounding issues.
You are experiencing click and pops in audio recordings / playback.
Does increasing the buffering in the driver make the problem go away? If so, then it could be an issue with your
system performance. For guidance in optimizing your computer to playback audio reliably, please read the specific
guides found on the CD or available from www.krksys.com.
Support of 1394 under Windows is a complex issue and there are many hotfix downloads which Microsoft offer for the
various 1394 solutions depending on the manufacturer of the Firewire chipset used on your computer. If you are
experiencing problems with streaming audio, or connectivity issues you search the Microsoft Support database for
any “1394 hotfix” downloads for your operating system. The OHCI driver for your device may also affect performance,
for more information see the specific guides found on the CD or available from www.krksys.com
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