Troubleshooting > Troubleshooting
690
2101 "Failed to send via FTP." is displayed
Message
Failed to send via FTP.
Check the network and FTP settings.
> The network cable is connected.
> The hub is not operating properly.
> The server is not operating properly.
> Host name and IP address
> Port number
Job is canceled. Press [End].
2101
Corrective Actions
Check your network and FTP settings.
1
Connect the network cable
Check that the LAN cable is properly connected.
If there is no improvement, proceed to the next step.
2
Check the operation of the hub.
Check that the hub access lamp is illuminated or flashing.
If there is no improvement, proceed to the next step.
3
Check the status of the server.
Check that the server is up and responding with ping.
If there is no improvement, proceed to the next step.
4
When entering the destination information, make sure that the host name or IP
address of the destination computer and the port number are correct.
➡ Sending Document to Folder on an FTP Server (Scan to FTP) (page 248)
To specify a destination registered in the address book, proceed to the next step.
5
Check the Address Book
1 [System Menu / Counter] key > [FunctionSettings] > [Address Book] > [Add/Edit Machine Address Book]
2 Select the information icon for the destination.
3 Make sure that the host name or IP address of the destination computer and the port number are
correct.
If it is incorrect, correct it.
4 [Register] > [OK]
Register the changed destination.
➡ Editing Contact Address in Address Book (page 177)
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