Kyocera TASKalfa 4012i

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10-55

Troubleshooting > Clearing Paper Jams

Pull Cassette 3 out toward you until it stops.

Pull Cassette 4 out toward you until it stops.

Pull out paper feed unit (B1).

Open cover (B2).

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Table of Contents3
Overview12
Machine Features13
Color and Image Quality Functions18
Basic Color Modes18
Adjusting Image Quality and Color19
Guides Provided with the Machine20
About the Operation Guide (this Guide)22
Structure of the Guide22
Conventions Used in this Guide23
Menu Map26
Legal and Safety Information49
Notice50
Safety Conventions in this Guide50
Environment51
Precautions for Use52
Laser Safety (Europe)53
Safety of Laser Beam (Usa)54
Safety Instructions Regarding the Disconnection of Power55
Compliance and Conformity55
Radio Tag Technology56
Other Precautions (for Users in California, the United States)56
Warranty (the United States and Canada)57
Legal Restriction on Copying/Scanning58
En Iso 777958
Ek1-Itb 200058
Wireless Connection (Mexico Only)58
Security Precautions When Using Wireless LAN (if Equipped)58
Limited Use of this Product (if Equipped)59
Legal Information60
Energy Saving Control Function66
Automatic 2-Sided Print Function66
Resource Saving - Paper66
Environmental Benefits of "Power Management66
Energy Star (ENERGY STAR®) Program66
Installing and Setting up the Machine67
Part Names (Machine Exterior)68
Part Names (Connectors/Interior)70
Part Names (with Optional Equipments Attached)71
Connecting the Machine and Other Devices72
Connecting Cables73
Connecting LAN Cable73
Connecting USB Cable74
Connecting the Power Cable74
Power On/Off75
Power on75
Power off75
Using the Operation Panel76
Operation Panel Keys76
Adjusting the Operation Panel Angle77
Assigning Functions to Function Keys78
Touch Panel80
Home Screen80
Display for Device Information84
Display Setting Screen84
Functions Key85
Using the Screen85
Display of Keys that Cannot be Set86
Original Preview86
Entering Numbers89
Using the Enter Key90
Using the Quick No. Search Key90
Help Screen91
Accessibility Functions (Magnifying the View)92
Login/Logout93
Login93
Logout94
Default Settings of the Machine95
Setting Date and Time95
Network Setup96
Configuring the Wired Network96
Configuring the Wireless Network98
Setting Wi-Fi Direct102
Configuring NFC104
Energy Saver Function105
Low Power Mode105
Sleep105
Auto Sleep106
Sleep Rules (Models for Europe)106
Sleep Level (Energy Saver) (Models Except for Europe)106
Energy Saver Recovery Level106
Weekly Timer Settings106
Power off Timer (Models for Europe)107
Quick Setup Wizard108
Installing Software110
Software on DVD (Windows)110
Installing Software in Windows111
Uninstalling the Software117
Installing Software in Mac Computer118
Setting TWAIN Driver120
Setting WIA Driver122
Checking the Counter123
Additional Preparations for the Administrator124
Sending Documents to a PC124
Strengthening the Security124
Command Center RX126
Accessing Command Center RX127
Changing Security Settings128
Changing Device Information129
E-Mail Settings130
Registering Destinations134
Creating a New Custom Box135
Printing a Document Stored in a Custom Box136
Transferring Data from Our Other Products138
Migrating the Address Book138
Preparation before Use144
Loading Paper145
Precaution for Loading Paper145
Selecting the Paper Feeder Units146
Loading in the Cassettes147
Loading in the Large Capacity Feeder150
Precautions for Outputting Paper154
Paper Stopper154
Envelope Stack Guide154
Stack Level Adjuster155
Preparation for Sending a Document to a Shared Folder in a PC156
Making a Note of the Computer Name and Full Computer Name156
Making a Note of the User Name and Domain Name157
Creating a Shared Folder, Making a Note of a Shared Folder158
Configuring Windows Firewall161
Registering Destinations in the Address Book166
Adding a Destination (Address Book)166
Adding a Destination on One Touch Key (One Touch Key)173
Printing from PC175
Printer Driver Properties Screen176
Displaying the Printer Driver Help177
Changing the Default Printer Driver Settings (Windows 8.1)177
Printing from PC178
Printing on Standard Sized Paper178
Printing on Non-Standard Sized Paper180
Canceling Printing from a Computer183
Printing from the Handheld Device184
Printing by Airprint184
Printing by Google Cloud Print184
Printing by Mopria184
Printing with Wi-Fi Direct184
Printing with NFC185
Printing Data Saved in the Printer186
Specifying the Job Box from a Computer and Storing the Job186
Printing Documents from Private Print Box187
Deleting the Documents Stored in the Private Print Box187
Printing Document from Stored Job Box188
Deleting the Documents Stored in the Stored Job Box188
Printing Document from Quick Copy Box189
Deleting the Documents Stored in the Quick Copy Box189
Printing Document from Proof and Hold Box190
Deleting the Documents Stored in the Proof and Hold Box190
Monitoring the Printer Status (Status Monitor)191
Accessing the Status Monitor191
Exiting the Status Monitor191
Quick View State191
Printing Progress Tab192
Paper Tray Status Tab192
Toner Status Tab192
Alert Tab193
Status Monitor Context Menu193
Status Monitor Notification Settings194
Operation on the Machine195
Loading Originals196
Placing Originals on the Platen196
Loading Originals in the Document Processor197
Loading Paper in the Multipurpose Tray200
Program203
Registering Programs204
Recalling Programs204
Editing Programs205
Deleting Programs205
Application206
Installing Applications206
Activating Applications207
Deactivating Applications208
Uninstalling Applications208
Registering Shortcuts (Copy, Send, and Document Box Settings)209
Adding Shortcuts209
Editing Shortcuts210
Deleting Shortcuts210
Copying211
Basic Operation211
Proof Copy213
Interrupt Copy214
Canceling Jobs214
Frequently-Used Sending Method215
Sending Document Via E-Mail216
Configuring Settings before Sending216
Sending Scanned Document Via E-Mail216
Sending Scanned Document Via E- Mail216
Sending Document to Desired Shared Folder on a Computer (Scan to PC)217
Configuring Settings before Sending217
Sending Document to Desired Shared Folder on a Computer217
Sending Document to Folder on an FTP Server (Scan to FTP)220
Configuring Settings before Sending220
Sending Document to Folder on an FTP Server220
Scanning Using TWAIN or WIA222
Configuring Settings before Sending222
Scanning Document Using Application222
Scanning Document Stored in a Custom Box223
Configuring Settings before Sending223
Scanning Document Stored in a Box223
Useful Sending Method224
WSD Scan225
Installing the Driver225
Executing WSD Scan226
DSM Scan228
Configuring Settings before Sending228
Executing DSM Scan228
Scanning with File Management Utility230
Configuring Settings before Sending230
Using FMU Connection to Scan an Original230
Sending to Different Types of Destinations (Multi Sending)231
Send to Me (E-Mail)232
Configuring Settings before Sending232
Sending a Document to the Mail Address of the Logged in User232
Canceling Sending Jobs233
Handling Destination234
Specifying Destination234
Choosing from the Address Book234
Choosing from the One Touch Key236
Choosing from the Speed Dial236
Checking and Editing Destinations237
Confirmation Screen of Destinations238
Recall239
How to Use the FAX Function240
Using Document Boxes241
What Is Custom Box241
What Is Job Box241
What Is Removable Memory Box242
Fax Box242
Basic Operation for Document Box242
Creating a New Custom Box246
Editing Custom Box247
Deleting Custom Box248
Storing Documents to a Custom Box248
Printing Documents in Custom Box249
Saving Scanned Documents to a Custom Box250
Sending Documents in Custom Box251
Sending Documents in Custom Box to E-Mail Address of Logged in User252
Moving Documents in Custom Box252
Copying Documents in Custom Box into Other Boxes253
Copying Documents in Custom Box to Removable Memory253
Joining Documents in Custom Box254
Deleting Documents in Custom Box255
Job Box256
Outputting Repeat Copy Jobs256
Form for Form Overlay256
Operating Using Removable USB Memory258
Printing Documents Stored in Removable USB Memory258
Saving Documents to USB Memory (Scan to USB)260
Check the USB Memory Information261
Removing USB Memory261
Using the Internet Browser262
Launching and Exiting the Browser262
Using the Browser Screen263
Manual Staple264
Using Various Functions266
Functions Available on the Machine267
About Functions Available on the Machine267
How to Select Functions267
Copy267
Send270
Custom Box (Store File, Printing, Send)273
Removable Memory (Store File, Printing Documents)279
Functions282
Original Size283
Paper Selection284
Mixed Size Originals285
Original Orientation288
Collate/Offset289
Staple/Punch290
Paper Output293
Density294
Original Image294
Ecoprint295
Color Selection295
Sharpness296
Contrast296
Background Density Adj. (Background Density Adjustment)297
Prevent Bleed-Thru297
Zoom298
Combine301
Margin/Centering, Margin, Centering303
Border Erase304
Booklet306
Duplex309
Cover312
Form Overlay313
Erase Shadowed Areas314
Insert Sheets/Chapters316
Memo Page317
Image Repeat319
Text Stamp320
Bates Stamp323
Continuous Scan326
Auto Image Rotation326
Negative Image327
Mirror Image327
Job Finish Notice327
File Name Entry328
Priority Override328
Repeat Copy329
DP Read Action330
Skip Blank Page330
2-Sided/Book Original, Book Original331
Sending Size332
File Format333
File Separation338
Scan Resolution338
E-Mail Subject/Body339
Send and Print339
Send and Store339
FTP Encrypted TX340
File Size Confirmation340
Delete after Printed340
Delete after Transmitted340
Storing Size341
Long Original341
Encrypted PDF Password342
JPEG/TIFF Print342
XPS Fit to Page342
Status/Job Cancel343
Checking Job Status344
Details of the Status Screens345
Checking Detailed Information of Jobs350
Checking Job History351
Checking the Detailed Information of Histories352
Sending the Log History352
Job Operation353
Pause and Resumption of Jobs353
Canceling of Jobs353
Priority Override for Waiting Jobs353
Reordering Print Jobs354
Device/Communication355
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)356
Setup and Registration (System Menu)357
System Menu358
Operation Method358
System Menu Settings360
Counter363
Cassette/Mp Tray Settings363
Common Settings366
Home387
Copy388
Send389
Document Box/Removable Memory394
Fax395
Printer395
Report398
System/Network403
Edit Destination423
User Login/Job Accounting424
User Property424
Date/Timer/Energy Saver424
Adjustment/Maintenance428
Internet430
Application430
User Authentication and Accounting (User Login, Job Accounting)431
Overview of User Login Administration432
Managing the Job Account from PC432
Managing the Users to Use TWAIN for Scanning432
Managing the Users to Use WIA for Scanning432
Managing the Users to Send Faxes from a PC432
Enabling User Login Administration433
Setting User Login Administration435
Authentication Security435
Adding a User (Local User List)438
Changing User Properties441
User Login Administration for Printing444
Managing the Users to Scan Using TWAIN445
Managing the Users to Scan Using WIA446
Managing the Users that Send Faxes from a PC447
Local Authorization448
Group Authorization Settings449
Guest Authorization Set452
Obtain NW User Property455
Simple Login Settings457
ID Card Settings460
PIN Code Authorization461
Using User Login Administration462
Login/Logout462
Overview of Job Accounting463
To Manage the Number of Sheets Used on Jobs Printed from a PC463
Managing the Scan Job Account by Using TWAIN463
Managing the Scan Job Account by Using WIA463
Managing the FAX Job Transmitted from a PC463
Enabling Job Accounting464
Job Accounting Access465
Job Accounting (Local)466
Adding an Account466
Restricting the Use of the Machine467
Editing an Account468
Deleting an Account469
Job Accounting for Printing470
Job Accounting for Scan Using TWAIN471
Job Accounting for Scan Using WIA472
Job Accounting for the FAX Transmitted from a Computer473
Configuring Job Accounting474
Default Setting474
Counting the Number of Pages Printed476
Print Accounting Report478
Using Job Accounting479
Login/Logout479
Apply Limit480
Copy/Printer Count481
Unknown User Settings482
Unknown ID Job482
Registering Information for a User Whose ID Is Unknown483
10 Troubleshooting484
Regular Maintenance485
Cleaning485
Cleaning Glass Platen485
Cleaning Inside of the Document Processor485
Cleaning Slit Glass486
Toner Container Replacement487
Replace the Waste Toner Box490
Loading Paper492
Replacing Staples (1,000-Sheet Finisher)493
Replacing Staples (3,000-Sheet Finisher)494
Disposing of the Punch Waste496
Troubleshooting499
Solving Malfunctions499
Machine Operation Trouble499
Printed Image Trouble503
Remote Operation506
Responding to Messages508
Adjustment/Maintenance524
Overview of Adjustment/Maintenance524
Tone Curve Adjustment524
Clearing Paper Jams527
Jam Location Indicators527
Remove any Jammed Paper in the Multipurpose Tray540
Remove any Jammed Paper in Duplex Unit541
Remove any Jammed Paper in Inner Tray / Fixing Unit543
Remove any Jammed Paper in Right Cover 2545
Remove any Jammed Paper in the Bridge Unit547
Remove any Jammed Paper in the Mailbox548
Remove any Jammed Paper in the Document Processor (DP-7100)549
Remove any Jammed Paper in the Document Processor (DP-7120)551
Remove any Jammed Paper in the Document Processor (DP-7110)553
Remove any Jammed Paper in the 1,000-Sheet Finisher555
Remove any Jammed Paper in the 3,000-Sheet Finisher (Inner)558
Remove any Jammed Paper in the 3,000-Sheet Finisher (Tray A)559
Remove any Jammed Paper in the 3,000-Sheet Finisher (Tray B)563
Clearing a Staple Jam566
Clearing a Staple Jam of the 1,000-Sheet Finisher566
Clearing a Staple Jam of the 3,000-Sheet Finisher569
11 Appendix572
Optional Equipment573
Overview of Optional Equipment573
Optional Applications578
Starting Application Use578
Checking Details of Application579
Character Entry Method580
Entry Screens580
Entering Characters582
Paper583
Basic Paper Specifications583
Choosing the Appropriate Paper584
Special Paper586
Specifications590
Machine590
Copy Functions592
Printer Functions593
Scanner Functions593
Document Processor594
Paper Feeder (500-Sheet×2)594
Large Capacity Feeder (1,500-Sheet×2)595
1,000-Sheet Finisher595
3,000-Sheet Finisher596
Punch Unit (for 1,000-Sheet/3,000-Sheet Finisher)596
Mailbox (for 3,000-Sheet Finisher)597
Glossary598
Index603

Kyocera TASKalfa 4012i - Page 538

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