Troubleshooting 
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12
Responding to Send Error
When an error occurs during transmission, Send Error appears. Check the error code and error message below, 
and follow the corresponding corrective actions.
Error 
Code
Error Message Corrective Actions Reference Page
1101 Failed to send the e-mail.
Failed to send i-FAX.
Check the host name of the SMTP 
server on the Command Center RX.
2-25
Failed to send via FTP. Check the host name of FTP.
Failed to send via SMB. Check the host name of SMB.
1102 Failed to send via SMB. Check the SMB settings.
- Login user name and login 
password
NOTE: If the sender is a domain 
user, specify the domain name.
- Host name
- Path
3-24
Failed to send the e-mail.
Failed to send i-FAX.
Check the following on the Command 
Center RX.
- SMTP login user name and login 
password
- POP3 login user name and login 
password
Failed to send via FTP. Check the FTP settings.
- Login user name and login 
password
NOTE: If the sender is a domain 
user, specify the domain name.
 - Path
 - Folder share permissions of the 
recipient
1103 Failed to send via SMB. Check the SMB settings.
- Login user name and login 
password
NOTE: If the sender is a domain 
user, specify the domain name.
- Path
- Folder share permissions of the 
recipient
3-24
Failed to send via FTP. Check the FTP settings.
- Path
- Folder share permissions of the 
recipient
3-24