Chapter 7: Troubleshooting
Product Service 1-800-522-7658
48
PROBLEM CAUSE CORRECTIVE ACTION
Washer will not
drain
Clogged drain Clean out drain.
Blockage of air gap Clean the air gap by lifting the cover,
unscrewing the cap, and removing any
accumulated material. See Chapter 5.
Kink in drain hose Check for a kink in the drain hose.
Filter blocked Check filter in washer and clean as needed.
Drain valve or pump
not operating
Check operation.
Washer will not
fill
Fill valve clogged Clean fill valve.
Water supply turned
off
Turn on water.
Defective fill switch Check operation.
Washer overfills
Defective fill switch Check operation.
Selection buttons
on control panel
inoperable or
controls
malfunction
Microprocessor
memory error
Perform "Factory Reset." Open latch on door.
Press ▼ button and simultaneously close door
latch. Release ▼ button and display will show
the set up screen. Press ▼ until FACTORY
RESET is highlighted. Press ► or ◄ until “Yes”
is displayed. Press RUN.
Key pad defective Replace key pad.
Drain Fail Alarm
Drain Valve
inoperable
Listen for click when washer should drain.
Check for mechanical restriction of actuator arm
on top of valve.
Check for electrical power to valve.
Check for damage to valve coil.
Drain Pump
inoperable
Check if pump fan turns when washer should
drain.
Check for mechanical restriction of fan.
Check for electrical power to pump.
Drain hose not routed
properly
Hose from drain pump must slope upward and
have no low spots or horizontal runs under
washer tank.
Make sure hose is attached to the back of the
washer and has a high loop.
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