24
EN
Problem Possible causes Solution
The machine emits no sound . » Acoustic signal OFF. » Set the machine to the stand-by
mode, then simultaneously
keep the “ESPRESSO ” and
“MACCHIATO ”coffee
buttons depressed over at least
2 seconds.
IF THE PROBLEM CANNOT
BE SOLVED, CONTACT
THE LAVAZZA CUSTOMER
SERVICE.
Coffee flows out slowly drop by
drop.
»Capsule not compatible.
» An inadequate pod has been
used.
» Supplying device clogged.
» Hydraulic circuit clogged with
limescale.
» Try again by using another
capsule from a different
package.
» Remove the used capsule and
use a new one.
» Clean the coffee dispensing
spout (see MAINTENANCE
AND CLEANING).
» Perform the descaling
procedure by means of the
Lavazza descaling product.
IF THE PROBLEM CANNOT
BE SOLVED, CONTACT
THE LAVAZZA CUSTOMER
SERVICE.
The milk-based beverage warning
lights are OFF and the buttons
won’t work.
» Milk jug missing or inserted
wrongly.
» Milk cover positioned with the
nozzles facing the handle.
» Insert the milk jug.
The milk preparation warning
lights will be turned on if the jug
is inserted correctly.
» Turn the milk cover so that the
nozzle will face the direction
opposite the handle.
The milk preparation warning
lights will be turned on if the jug
is inserted correctly.
IF THE PROBLEM CANNOT
BE SOLVED, CONTACT
THE LAVAZZA CUSTOMER
SERVICE.
TROUBLESHOOTING
roble
ossible cause
oluti
Th
m
hin
mi
n
n
Acoustic si
nal OFF.
et the machine to the stand-b
o
e, t
en simu
taneous
ee
the
PRE
and
MA
HIAT
coffee
uttons
e
resse
ver at
east
secon
s.
F THE PROBLEM CANNOT
E SOLVED, CONTACT
THE LAVAZZA
U
T
MER
ERVI
E
Coffee flows out slowl
dro
b
ro
Ca
sule not com
atible
n inadequate pod has been
Supplyin
device clo
ed
y
rau
ic circuit c
o
e
wit
imesca
e.
ry a
ain
y usin
anot
er
a
sule
rom a di
erent
ac
a
e.
emove the used capsule and
lean the coffee dispensing
spout
see
A
D CLEA
I
.
erform the descalin
rocedure b
means of the
avazza
esca
in
pro
uct
F THE P
BLEM
T
E SOLVED, CO
TACT
THE LAVAZZA
T
MER
ERVI
E
e mi
-
ase
evera
e warnin
i
hts are OFF and the buttons
won’t work.
Milk
u
missin
or inserted
ron
ilk cover positioned with the
ozzles
acing the handl
»
nsert t
e mi
u
e mi
re
ration warni
li
hts will be turned on if the
u
is inserte
correct
.
urn t
e mi
cover so t
at t
e
nozzle will
ace the direction
osite t
e
an
e
e mi
preparation warnin
li
hts will be turned on i
the
u
is inserte
correct
.
F THE PROBLEM CANNOT
E SOLVED, CO
TACT
THE LAVAZZA
U
T
MER
ERVI
E
ROUBLESHOOTI