Lectrosonics SMQV - Service and Repair; Returning Units for Repair

Super-Minature Belt Pack Transmitter
Rio Rancho, NM
23
Service and Repair
If your system malfunctions, you should attempt to correct or isolate the trouble before concluding that the equipment
needs repair. Make sure you have followed the setup procedure and operating instructions. Check the interconnecting
cables and then go through the Troubleshooting section in this manual.
Westronglyrecommendthatyoudo not try to repair the equipment yourself and do not have the local repair shop at-
tempt anything other than the simplest repair. If the repair is more complicated than a broken wire or loose connection,
sendtheunittothefactoryforrepairandservice.Don’tattempttoadjustanycontrolsinsidetheunits.Oncesetatthe
factory, the various controls and trimmers do not drift with age or vibration and never require readjustment. There are
no adjustments inside that will make a malfunctioning unit start working.
LECTROSONICS’ServiceDepartmentisequippedandstaffedtoquicklyrepairyourequipment.Inwarrantyrepairs
aremadeatnochargeinaccordancewiththetermsofthewarranty.Out-of-warrantyrepairsarechargedatamodest
flat rate plus parts and shipping. Since it takes almost as much time and effort to determine what is wrong as it does
tomaketherepair,thereisachargeforanexactquotation.Wewillbehappytoquoteapproximatechargesbyphone
forout-of-warrantyrepairs.
Returning Units for Repair
For timely service, please follow the steps below:
A. DONOTreturnequipmenttothefactoryforrepairwithoutrstcontactingusbyemailorbyphone.Weneed
toknowthenatureoftheproblem,themodelnumberandtheserialnumberoftheequipment.Wealsoneeda
phone number where you can be reached 8 A.M. to 4 P.M. (U.S. Mountain Standard Time).
B. Afterreceivingyourrequest,wewillissueyouareturnauthorizationnumber(R.A.).Thisnumberwillhelpspeed
yourrepairthroughourreceivingandrepairdepartments.Thereturnauthorizationnumbermustbeclearlyshown
on the outside of the shipping container.
C. Pack the equipment carefully and ship to us, shipping costs prepaid. If necessary, we can provide you with the
properpackingmaterials.UPSisusuallythebestwaytoshiptheunits.Heavyunitsshouldbe“double-boxed”for
safe transport.
D. Wealsostronglyrecommendthatyouinsuretheequipment,sincewecannotberesponsibleforlossofordam-
agetoequipmentthatyouship.Ofcourse,weinsuretheequipmentwhenweshipitbacktoyou.
Lectrosonics USA:
Mailing address: Shipping address: Telephone:
Lectrosonics,Inc.  Lectrosonics,Inc.  (505)892-4501
POBox15900  581LaserRd.   (800)821-1121Toll-free
RioRancho,NM87174 RioRancho,NM87124 (505)892-6243Fax
USA USA
Web: E-mail:
www.lectrosonics.com sales@lectrosonics.com
Lectrosonics Canada:
Mailing Address: Telephone: E-mail:
49SpadinaAvenue,  (416)596-2202  Sales: colinb@lectrosonics.com
Suite303A   (877)753-2876Toll-free Service:joeb@lectrosonics.com
Toronto,OntarioM5V2J1 (877-7LECTRO)
    (416)596-6648Fax