Lenovo B430 - Capítulo 8. Troubleshooting Computer Problems; Diagnosing Problems; Troubleshooting; Computer Stops Responding

Capítulo8.Troubleshootingcomputerproblems
Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.
Thischaptercontainsthefollowingtopics:
•“Diagnosingproblems”napágina95
•“Troubleshooting”napágina95
Diagnosingproblems
Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting
pointforsolvingthem.
TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It
combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along
withhintsandtipsformaximumsystemperformance.
Notas:
•TheLenovoSolutionCenterprogramcanbedownloadedfromhttp://www.lenovo.com/diags.
•IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows8,goto
http://www.lenovo.com/diagsforthelatestinformationondiagnosticsforyourcomputer.
ToruntheLenovoSolutionCenterprogramontheWindows7operatingsystem,see“AccessingLenovo
programsontheWindows7operatingsystem”napágina11
.
Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.
Nota:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint
theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical
supportrepresentative.
Troubleshooting
Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,orabeepsoundswhen
youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto
solvetheproblembyyourself.
Computerstopsresponding
Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.
Ifyourcomputeriscompletelyunresponsive,dothefollowing:
1.Pressandholdthepowerbuttonuntilthecomputerturnsoff.Afterthecomputeristurnedoff,restartby
pressingthepowerbutton.Ifthecomputerdoesnotturnon,continuewithstep2.
Nota:Donotremovethebatteryandtheacpoweradaptertoresetthecomputer.
2.Whilethecomputeristurnedoff,removeallpowersourcesfromthecomputer(batteryandtheacpower
adapter).Holddownthepowerbuttonfor10seconds.Plugintheacpoweradapterwhilekeepingthe
batteryoutofthecomputer.Ifthecomputerdoesnotturnbackon,continuewithstep3.
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