Lenovo ThinkServer TS140 70A0 - Basic Troubleshooting Tables; ThinkServer EasyStartup Program Problems; Optical Drive Problems

6.Followtheinstructionsonthescreentousethediagnosticprogram.
Fordetailedinformationaboutusingadiagnosticprogram,refertotheuserguideofthediagnosticprogram,
whichisavailablefordownloadat:
http://www.lenovo.com/drivers
Basictroubleshootingtables
Usethebasictroubleshootinginformationtofindsolutionstoproblemsthathavedefinitesymptoms.
ThinkServerEasyStartupprogramproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage
93
forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblem
cannotbesolvedbyyourself,seektechnicalassistance.SeeChapter8“Gettinginformation,help,and
service”onpage99
.
Note:Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedurein
“Installing,removing,orreplacinghardware”onpage44.
Symptom
Action
TheThinkServerEasyStartupDVDdoesnotstart.1.MakesurethattheserversupportstheThinkServer
EasyStartupprogramandhasabootableDVDdrive.
2.Makesurethatyouhavesettheopticaldrivewith
theThinkServerEasyStartupDVDasthefirststartup
device.
3.Verifyiftheopticaldriveorthedischasproblems.
See“Opticaldriveproblems”onpage94.
Theoperatingsysteminstallationprogramcontinuously
loops.
Makemorespaceavailableontheharddiskdrive.
TheThinkServerEasyStartupprogramcannotstartthe
operatingsystemmedia.
1.Makesurethattheoperatingsystemmediais
supportedbytheThinkServerEasyStartupprogram
versionyourareusing.Foralistofthesupported
operatingsystems,refertotheuserguideand
compatibilitynotesfortheThinkServerEasyStartup
programthroughtheprogrammaininterface.See
“StartingtheThinkServerEasyStartupprogram”on
page32.
2.Verifyiftheopticaldriveorthedischasproblems.
See“Opticaldriveproblems”onpage94.
Opticaldriveproblems
Followthesuggestedactionsforthecorrespondingsymptomintheorderinwhichtheyarelisteduntilthe
problemissolved.Ifnoneoftheseactionssolvetheproblem,see“Troubleshootingprocedure”onpage
93forthesubsequentstepsyoushouldcheckafterusingtheinformationinthistopic.Iftheproblem
cannotbesolvedbyyourself,seektechnicalassistance.SeeChapter8“Gettinginformation,help,and
service”onpage99.
Notes:
1.Ifyouareinstructedtoremove,install,orreplaceanyCRUs,refertotherelatedprocedurein“Installing,
removing,orreplacinghardware”onpage44.
94ThinkServerTS140HardwareMaintenanceManual