Lenovo ThinkServer TS140 70A0 User Manual

Chapter7.Troubleshootinganddiagnostics
Thischapterprovidesinformationaboutbasictroubleshootinganddiagnosticmethodstohelpyousolve
problemsthatmightoccurintheserver.Ifyourserverproblemisnotdescribedhere,see“Helpandservice”
onpage100foradditionaltroubleshootingresources.
Troubleshootingprocedure
Usethefollowinginformationasageneralprocedurefordiagnosingandtroubleshootingproblemsyou
experiencewithyourserver:
1.Verifythatthepowercordsandthecablesforallattacheddevicesareconnectedcorrectlyandsecurely.
2.Verifythattheserverandallattacheddevicesthatrequireacpowerareconnectedtoproperlygrounded,
functioningelectricaloutlets.
3.VerifythatallinstalledhardwareandattacheddevicesareenabledintheBIOSsettingsofyourserver.
FormoreinformationaboutaccessingandchangingtheBIOSsettings,see“UsingtheSetupUtility
program”onpage23.
4.Iftheserverisnotworkingafteryouhaveaddednewsoftware,installedanewoptionaldevice,or
replacedapieceofhardware,removeorreinstallthesoftwareordevicetoseeiftheproblemcould
besolved.
5.TurnontheserverandpressEscassoonasyouseethelogoscreentoviewanydiagnosticmessages.
6.Downloadanduseadiagnosticprogramtodiagnoseproblems.See“Usingadiagnosticprogram”
onpage93.
7.Referto“Basictroubleshootingtables”onpage94andfollowtheinstructionsforthetypeofproblem
youareexperiencing.Ifthebasictroubleshootinginformationdoesnothelpyouresolveaproblem,
continuewiththenextstep.
8.Tryusingapreviouslyserverconfigurationtoseeifarecentchangetohardwareorsoftwaresettingshas
causedaproblem.Beforerestoringyourpreviousconfiguration,captureyourcurrentconfigurationin
casetheolderconfigurationsettingsdonotsolvetheproblemorhaveadverseeffect.
9.Useanantivirusprogramtoseeifyourserverhasbeeninfectedbyavirus.Iftheprogramdetectsa
virus,removethevirus.
10.Ifnoneoftheseactionssolvetheproblem,seektechnicalassistance.SeeChapter8“Getting
information,help,andservice”onpage99.
Usingadiagnosticprogram
Thefollowingdiagnosticprogramsareavailableforyoutodiagnoseserverproblems:
•ThinkServerDiagnosticTool
•ThinkServerSystemProfileCollectionTool
Touseadiagnosticprogram,dothefollowing:
1.Gotohttp://www.lenovo.com/driversandfollowtheinstructionsontheWebpagetolocateadiagnostic
program.
2.Downloadandunzipthediagnosticprogrampackagetogetthediagnosticprogrampackagefolder.
3.OpenthediagnosticprogrampackagefolderandruntheQTW.exefile.
4.Selectthelanguagewhenprompted.Then,clickContinue.
5.ReadtheEndUserLicenseAgreement(EULA)termscarefullyandclickAccepttostarttheprogram.
©CopyrightLenovo2013,2014
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Lenovo ThinkServer TS140 70A0 Specifications

General

Memory Slots	4 DIMM slots
Form Factor	Tower
Chipset	Intel C226
Processor	Intel Xeon E3-1200 v3 series
Memory	Up to 32GB DDR3
Storage	Up to 4 x 3.5" or 2.5" HDD/SSD
RAID Support	RAID 0, 1, 10, 5
Network	Gigabit Ethernet
Network Controller	Intel I217LM
Expansion Slots	1 x PCIe 3.0 x16, 1 x PCIe 2.0 x1, 1 x PCI
Power Supply	280W or 450W
Operating System Support	Windows Server, Red Hat, SUSE, VMware