Processor replacement (trained technician  
only) .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  133
Remove the processor (trained technician  
only) .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  133
Install the processor (trained technician  
only) .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  135
Server replacement .  .  .  .  .  .  .  .  .  .  .  .  .  137
Remove the server from the rails .  .  .  .  .  .  137
Install the server to the rails .  .  .  .  .  .  .  .  139
Server cover replacement .  .  .  .  .  .  .  .  .  .  .  143
Remove the server cover .  .  .  .  .  .  .  .  .  143
Install the server cover .  .  .  .  .  .  .  .  .  .  146
System board replacement (trained technician  
only) .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  148
Remove the system board (trained technician  
only) .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  148
Install the system board (trained technician  
only) .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  150
Thermal sensor replacement .  .  .  .  .  .  .  .  .  .  153
Remove the thermal sensor .  .  .  .  .  .  .  .  153
Install the thermal sensor .  .  .  .  .  .  .  .  .  156
Complete the parts replacement .  .  .  .  .  .  .  .  158
Chapter 4.  Problem  
determination .  .  .  .  .  .  .  .  .  .  .  .  . 159
Event logs .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  159
General problem determination procedures .  .  .  .  159
List of POST error messages .  .  .  .  .  .  .  .  160
Resolving suspected power problems .  .  .  .  163
Resolving suspected Ethernet controller  
problems .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  163
Troubleshooting by symptom .  .  .  .  .  .  .  .  .  164
Power on and power off problems .  .  .  .  .  .  164
Memory problems .  .  .  .  .  .  .  .  .  .  .  .  165
Hard disk drive problems .  .  .  .  .  .  .  .  .  166
Monitor and video problems .  .  .  .  .  .  .  .  167
Optional-device problems .  .  .  .  .  .  .  .  .  168
Intermittent problems.  .  .  .  .  .  .  .  .  .  .  169
Network problems .  .  .  .  .  .  .  .  .  .  .  .  170
Observable problems.  .  .  .  .  .  .  .  .  .  .  171
Software problems.  .  .  .  .  .  .  .  .  .  .  .  172
Chapter 5.  Hardware disassembling 
for recycle .  .  .  .  .  .  .  .  .  .  .  .  .  .  . 175
Disassemble the server for chassis recycle .  .  .  .  175
Appendix A.  Getting help and 
technical assistance .  .  .  .  .  .  .  .  .  . 177
Before you call .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  177
Contacting Support .  .  .  .  .  .  .  .  .  .  .  .  .  178
Appendix B.  Notices.  .  .  .  .  .  .  .  .  . 179
Trademarks .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  180
Important notes .  .  .  .  .  .  .  .  .  .  .  .  .  .  .  180
Telecommunication regulatory statement.  .  .  .  .  180
Electronic emission notices .  .  .  .  .  .  .  .  .  .  181
Taiwan BSMI RoHS declaration .  .  .  .  .  .  .  181
Taiwan import and export contact information .  .  .  181
ii ThinkSystem ST50 V2 Maintenance Manual