EN
17
If your problem is not listed, please contact
Customer Support (see page 18).
VESYNC APP
TROUBLESHOOTING
VeSync app?
The VeSync app is displaying an incorrect
is turned on.
• Make sure your phone has
currently connected to another
Bluetooth device.
•
working correctly.
•
entered is correct.
•
phone are within 30 ft / 10 m of each
other.
•
holdin for 15 seconds. Then try
connecting again.
• The room may be larger than the
a room smaller than 300–600 ft² /
27–55 m².
• Moisture may have built up inside
the humidity sensor. Make sure the
nozzles are facing away from the
aroma box so that mist does not
settle on the sensor inside the aroma
box (see diagram in Getting To Know
, page 5). Turn
box, and allow the sensor to air dry.
•
inches / 30 cm of a wall or in a corner,
the humidity sensor cannot provide
a proper reading for the relative
humidity in the room.
• The humidity sensor will give an
improper reading if it is exposed to
dusty rooms.
•
outlet does not have power.
• Refresh the VeSync menu by swiping
down on the screen.
• Make sure your router is connected
to the internet and your phone’s
network connection is working.
•
these options:
a.
press and hold (Android), then
tap Delete
app.
b. Press and hold for 15
Note:
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