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Problem Possible Solution

Air purifier will not turn on or respond to button controls.

Plug in the air purifier.

Check to see if the power cord is damaged. If it is, stop using the air purifier and contact Customer Support

Plug the air purifier into a different outlet.

Air purifier may be malfunctioning. Contact Customer Support (see page 15).

Air purifier makes an unusual noise when the fan is on.

Make sure the filter is properly in place with plastic packaging removed (see page 7).

Replace the filter (see page 12).

Air purifier may be damaged, or a foreign object may be inside. Stop using the air purifier and contact

air purifier.

Airflow is significantly reduced.

Make sure the filter’s plastic packaging is removed.

Tap to increase the fan speed.

Leave at least 38 cm / 15 inches of clearance on all sides of the air purifier.

Replace the filter (see page 12).

Poor air purification quality.

Tap to increase the fan speed.

Make sure no objects are blocking the top or sides of the air purifier for proper airflow.

Close doors and windows while running the air purifier.

Make sure the filter is removed from its plastic packaging and properly in place (see page 7).

If the room is larger than 110 m² / 1184 ft², air purification will take longer. The air purifier may not be as effective in significantly larger rooms.

Replace the filter (see page 12).

The air purifier is producing an unpleasant odour. Make sure that the air purifier is in a room where the relative humidity is less than 85% RH. Higher humidity levels may cause mildew to grow on the filter.

is still illuminated after replacing the filter. Reset (see page 11).

has not turned on within 8 months.

is a reminder for you to check the filter and will light up based on how much the air purifier has been used (see page 11). If you don’t use your air purifier

often,

will take longer to turn on.

turned on before 6 months.

is a reminder for you to check the filter and will light up based on how much the air purifier has been used (see page 11). If you run your air purifier

frequently, will turn on sooner.

If your problem is not listed, please contact Customer Support (see page 15)

Warranty Information