17
If your problem is not listed, please contact Customer Support (see page 19).
TROUBLESHOOTING (CONT.)
Problem Possible Solution
Poor air purification quality.
Press to increase the fan speed.
Make sure no objects are blocking the top or sides of
the air purifier (the inlet or outlet).
Close doors and windows while running the air purifier.
Make sure the filter is removed from its packaging and
properly in place (see page 6).
Close doors and windows while running the air purifier.
If the room is larger than 463 ft² / 43 m², air purification
will take longer. The air purifier may not be as eective in
significantly larger rooms.
Clean the sensor cover (see page 12).
Replace the filter (see page 14).
Strange smell coming form the
air purifier.
Clean the filter, or replace if necessary.
Contact Customer Support (see page 19).
Make sure not to use your air purifier in an area with high
humidity (over 85% RH) or while diusing essential oils.
is still illuminated after
replacing the filter.
Reset (see page 12).
has not turned on within
8 months.
is a reminder for you to check the filter and will light
up based on how much the air purifier has been used
(see page 12). If you don’t use your air purifier often,
will take longer to turn on.
turned on before 6
months.
is a reminder for you to check the filter and will light
up based on how much the air purifier has been used
(see page 12). If you run your air purifier frequently,
will turn on sooner.
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