Troubleshooting
Login Issues
“Unsupported USB Device” error message
A NON-SUPPORTED SMARTCARD READER IS ATTACHED
Only the OmniKey reader shipped with the printer is supported. Remove the unsupported reader and attach the
OmniKey reader.
The printer home screen does not return to a locked state when not
in use
If the printer home screen does not return to a locked state when not in use, check the following:
THE AUTHENTICATION TOKEN IS NOT INSTALLED OR RUNNING.
1 From the Embedded Web Server, click Settings > Embedded Solutions.
2 Verify that the authentication token appears in the list of Installed Solutions, and that it is in a Running state.
• If the authentication token is installed but not running, select the check box next to the application name,
and then click Start.
• If the authentication token does not appear in the list of installed solutions, contact the Lexmark Solutions
Help Desk for assistance.
PKI AUTHENTICATION IS NOT INSTALLED OR RUNNING.
1 From the Embedded Web Server, click Settings > Embedded Solutions.
2 Verify that the PKI Authentication solution appears in the list of Installed Solutions, and that it is in a Running
state.
• If PKI Authentication is installed but not running, select the check box next to the application name, and
then click Start.
• If PKI Authentication does not appear in the list of installed solutions, contact the Lexmark Solutions Help
Desk for assistance.
Login screen does not appear when a SmartCard is inserted
THE SMARTCARD IS NOT RECOGNIZED BY THE READER
Contact the Lexmark Solutions Help Desk for assistance.
Troubleshooting
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