3 Click Apply.
THE LDAP SEARCH BASE IS TOO BROAD IN SCOPE
Narrow the LDAP search base to the lowest possible scope that will include all necessary users.
LDAP lookups fail almost immediately
This normally occurs during address book searches, user E-mail address searches, or user home directory searches.
THE ADDRESS BOOK SETUP CONTAINS AN IP ADDRESS FOR THE LDAP SERVER
1 From the Embedded Web Server, click Settings > Network/Ports > Address Book Setup.
2 Verify that the Server Address has been entered as the hostname (not the IP address), of the LDAP server.
3 Click Submit to save any needed changes.
PORT 389 IS BEING USED, BUT THE LDAP SERVER REQUIRES SSL
1 From the Embedded Web Server, click Settings > Network/Ports > Address Book Setup.
2 Verify or adjust the following settings:
• Server Port—Should be 636.
• Use SSL/TLS—Select SSL/TLS.
• LDAP Certificate Verification—Select Never.
3 Click Submit to save any needed changes.
THE LDAP SEARCH BASE IS INCORRECT
Narrow the LDAP search base to the lowest possible scope that will include all necessary users.
THE LDAP ATTRIBUTE BEING SEARCHED FOR IS NOT CORRECT
Verify that the LDAP attributes for the user's E-mail address and/or home directory are correct.
Held Jobs/Print Release Lite Issues
“You are not authorized to use this feature” Held Jobs error
message
This error usually indicates the user in not in an Active Directory group that is authorized to use the function. If user
authorization is enabled for Held Jobs, add the user to an Active Directory group that is included in the authorization
list for this function.
Troubleshooting
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