“Unable to determine Windows User ID” error message
This error indicates that PKI Authentication is not setting the userid for the session.
1 From the Embedded Web Server, click Settings > Embedded Solutions > PKI Authentication > Configure.
2 Under User Session and Access Control, select a Session Userid to determine how the Windows Userid will be
obtained when a user attempts to log in:
• None—The userid is not set. You can select this option if the userid is not needed by other applications.
• User Principal Name—The SmartCard principal name, or the credential provided by manual login is used to
set the userid (userid@domain).
• EDI-PI—The userid portion of the SmartCard principal name, or the credential provided by manual login is
used to set the userid (userid).
• LDAP Lookup—The userid is retrieved from Active Directory.
3 Click Apply to save any needed changes.
“There are no jobs available for [USER]” error message
PKI AUTHENTICATION IS NOT SETTING THE CORRECT USERID
Normally, LDAP lookup is used to set this value.
1 From the Embedded Web Server, click Settings > Embedded Solutions > PKI Authentication > Configure.
2 Under User Session and Access Control, select LDAP Lookup for the Session Userid.
3 Click Apply to save any needed changes.
THE USERID DISPLAYED IS CORRECT, BUT NO JOBS ARE LISTED
The user may have sent the job (or jobs) to a different printer, or the jobs were automatically deleted because they
were not printed in time.
Jobs are printing out immediately
Most likely, the user is not selecting the print and hold feature when printing the job. Show the user how to select
the print and hold feature in the print driver.
Troubleshooting
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