Troubleshooting
The printer does not respond after installation
MAKE SURE THE OPTION CARD IS INSTALLED CORRECTLY
Turn the printer off, and then reinstall the option card. For more information, see the installation sheet that came
with the Forms and Bar Code Card kit.
Forms Manager cannot detect the printer
Try one or more of the following:
CHECK PRINTER CONNECTIONS
Make sure:
• The printer is turned on.
• The power cord is plugged into the printer and into a properly grounded electrical outlet.
• The printer is not plugged into any surge protectors, uninterruptible power supplies, or extension cords.
• The printer is securely connected to the computer, print server, or other network access point.
• You have resolved any error messages on the printer control panel display.
MAKE SURE THE PRINTER IS CONNECTED TO THE NETWORK
The printer must be on the network and must match the IP or DNS name of the network.
International fonts do not print as expected
The international font set on the client computer does not match the font set on the Forms and Bar Code card.
SWITCH TO ONE OF THE FONTS AVAILABLE ON THE FORMS AND BAR CODE CARD
The following international fonts are recommended for forms printed on a printer with an installed Forms and Bar
Code card:
Intl-Univers
Intl-CG Times
Intl-Courier
ArialMT
Times New RomanPSMT
Troubleshooting 20
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